Thank you for shopping with us!

We hope that you are completely satisfied with your purchase. However, if for any reason you are not, we are here to help.

Please note that due to the perishable nature of coffee, we do not accept returns on coffee products. If you have received a defective or damaged coffee product, please contact us via email at support@thecoffeetwins.com and we will work with you to resolve the issue to the best of our ability.

For all other non-coffee products, our return policy is as follows:

• You have 14 days from the date of delivery to request a return.
• All returned items must be in their original, unopened and unused condition.
• We do not cover the cost of return shipping.
• Once we have received and inspected the returned item(s), we will process your refund or exchange.

If you have any further questions about our return policy, please don’t hesitate to reach out to us via email at support@thecoffeetwins.com.