Everything you need to know about our coffee, your order, and getting the best cup at home. Can't find your answer? Email us — we're a small team and we read every message.
Ordering & Delivery
Shipping is free on all UK orders over £30. For orders under £30.
Our coffee is roasted fresh on an ongoing basis and shipped promptly to ensure you receive coffee at its best.
Orders are typically delivered on the next working day. However, if you place your order after 3:00 pm on a Friday, it will most likely arrive on Tuesday.
Not yet — we currently ship within the UK only.
Our Coffee
Speciality coffee is graded 80+ points out of 100 by certified tasters — the top tier of the coffee world. It's grown with care at origin, traded transparently, and roasted to bring out flavour rather than hide it. If you'd like the full story, we wrote a beginner's guide to speciality coffee on our blog.
Our range runs from bright and fruity to rich and chocolatey, so it comes down to how you like to drink it. As a starting point: Bobo is smooth and chocolatey (lovely as a latte), Jojo is a bright Ethiopian, and Parrot is a classic Brazilian. Every product page lists the flavour notes and brew suggestions, so have a browse — and if you're stuck, email us and we'll point you to the right bag.
Both. Every coffee can be ordered as whole beans or ground to suit your brew method — choose your grind from the dropdown on each product page. If you've got a grinder at home, whole beans will always give you the freshest cup.
Each coffee is available in [250g / 500g and 1kg / your sizes], so you can grab a single bag to try or stock up on a favourite.
Yes — Hufflelump is our Swiss Water Process decaf. That means the caffeine is removed using only water, with no chemical solvents, so you keep the flavour without the caffeine. It's a genuine evening coffee, not a compromise.
Absolutely. Order whole beans (or an espresso grind) and our blends work beautifully through an espresso machine, bean-to-cup, or moka pot. We've even written a guide to the best coffee for a moka pot.
Freshness, Grinding & Storage
Because we roast to order, your coffee is usually only a day or two off the roaster when it reaches you. Each bag is [stamped with its roast date].
Keep it in its resealable bag somewhere cool, dark and dry — a cupboard is perfect. Avoid the fridge or freezer once opened, as moisture and odours work against the flavour. Reseal after every use to keep it at its best.
For peak flavour, enjoy whole beans within [4–6 weeks] of the roast date and ground coffee a little sooner. It won't go "off" after that — it just gradually loses its brightness.
As a rule of thumb: fine for espresso, medium for filter and pour-over (V60, Aeropress), and coarse for a cafetière/French press. If you're not sure, tell us your brewer or pick it from the grind dropdown and we'll sort it.
Sustainability & Ethics
From world-class farms, with transparency and fair treatment of growers at the heart of how we buy. You can read more on our Sustainability page and our ESG policies.
Yes — our coffee is delivered in eco-friendly bags.
Subscriptions
Yes — subscribe to your favourite coffee and we'll deliver it on your schedule, fresh each time, with 10% off every order.
Returns & Problems
Coffee is a fresh food product, so for hygiene reasons we're generally unable to accept returns on opened bags. Full details are in our Returns Policy [— confirm your exact window and terms].
We'll always put it right. Email us straight away with your order number and a photo, and we'll sort a replacement or refund straight away.
Wholesale, Hotels & Cafés
We do; our coffee is served in 5-star hotels across London, and we work with hotels, cafés, restaurants and offices who want barista-quality coffee with genuine hospitality behind it.
Email us at [wholesale@thecoffeetwins.com] with a little about your business and what you're looking for, and we'll be in touch.
Account, Payment & Gifts
We accept all major credit and debit cards through our secure checkout [— add Apple Pay / Google Pay / PayPal if enabled].
Yes — join our community and get 10% off your first order. You'll find the signup at the bottom of any page.
Yes — add a gift note at checkout. We also have mugs and other merchandise if you'd like to make it a set.
We do — you'll find our mugs, hoodies and other bits in the Merchandise section of the shop.
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